Terms And Conditions

1. Bongani Ventures PVT Ltd (“Bogani Ventures”, “us”, “we” or “our”). Bongani Ventures assumes responsibility for and behalf of www.zitenga.com (“the Website”) ; and 
2. The User, (“you”, ”your” or “the user”) Every person using the Website from Zimbabwe or . For Zimbabwean users, the legal relationship that arises from their use of the Website is with Bongani Ventures. 

1. Terms means the applicable Terms and Conditions together with the Privacy Policy. 
2. Terms and Conditions means these terms and conditions found in this document as it applies to Zimbabwean users. For non-Zimabwean users, other terms and conditions document may be applicable. 
3. Cryptocurrencies are a digital currency class that does not possess the legal status of currency or money but can be accepted by natural and legal persons as a means of exchange and can be transferred, stored, and traded electronically  
4. Token is an asset that represents ownership or value of a Virtual Asset; 
5. Virtual Asset is a digital representation of value that can be digitally traded or transferred and can be used for payment. It includes a digital representation of value that functions as a medium of exchange, a unit of account, and/or a store of value. 
6. Wallet is an online service that is used to store virtual assets. Transfers to and from the wallet can be used to make payments. 
7. Public Key are digital signatures used to provide proof of ownership and create a public address 
8. Private Key is a secure code that enables the holder to make cryptocurrency transactions and prove ownership of their holdings. 

1. purchase various digital assets (“Tokens”), which may include Crypto Assets as defined by the FSCA from time to time;  
2. transfer Tokens to a digital wallet; 
3. sell Tokens. 

1. verifying the identity of the client; 
2. conducting enhanced due diligence on certain classes of persons; 
3. upholding sanctions against prohibited persons and entities identified by the Security Council of the United Nations; 
4. vigilance and reporting against suspected terrorist, proliferation and criminal financing; 
5. vigilance and reporting against suspected money laundering activities; and 
6. retention of clients’ records. 

1. In terms of Data Protection Act 5 of 2021, we only collect personal data for specific, legitimate purposes. Your data will be utilised in a manner that is consistent with these objectives and will not be processed beyond the bare minimum. You authorise the acquisition, processing, and storage of your personal data in accordance with our privacy policy by utilising our services.  
2. For more information consult the Privacy and Cookie Policy.   

1. provide a valid email address; 
2. provide a valid cell phone number;  
3. provide a password subject to certain complexity requirements; and  
4. provide certain information and personal details to verify your identity.  

1. be used for personal use only;  
2. be securely stored, and 
3. not be disclosed by you to any third party. 

1. to in any way cause damage to Bongani Ventures, the Website or to other Users;  
2. to engage in conduct that is unlawful or for fraudulent purposes; 
3. conduct that is in any way a breach of any law or regulation; 
4. that transmits unauthorized advertising or promotional material; 
5. to accesses anyone else’s data or accounts other than your own; or 
6. to perform a Denial of Service or Distributed Denial of Service attack against the Bongani Ventures website. 

1. our Facebook group, 
2. our Twitter page, 
3. our LinkedIn page, 
4. our WhatsApp groups, 
5. our Telegram groups, 
6. our Instagram groups, and 
7. any other platforms that Bongani Ventures or its affiliates may use. 

1. Discontinuation of the use of the Website and Account; 
2. Report your activities to the relevant authorities; and 
3. Legal action against you. 

1. InstantEFT; and 
2. Crypto Asset payments, including amongst others, Bitcoin and Ethereum. 

1. you may only make a payment from a Supported Deposit Method held in your own name;  
2. You must not allow any third party to make a payment on your behalf; and 
3. You must not use cash or cheque deposits as payment. Bongani Ventures reserves the right to refuse any payment made by cash or cheque that is deposited into its banking accounts. 

1. maintaining adequate security and control over your Account. This includes keeping your username and password that is associated with your Account confidential;   
2. enabling any additional security features available to you such as two factor authentication; 
3. keeping your contact details up to date so that you can receive any notices or alerts we may send to you in relation to security; 
4. maintaining security and control over the email mailbox, phone and two-factor authentication applications or devices associated with your Account; 
5. maintaining adequate security on your devices against viruses, trojans, worms, remote access attacks and other related cyber-security threats that can compromise data on your devices; and 
6. accessing the website through secure networks. 

1. there is an inherent risk with cryptocurrency, blockchain and other Crypto Assets; 
2. the products are financial products and not consumer goods; 
3. no warranty is made regarding the future: value; demand for; desirability of; or suitability of – any product sold on the Website; 

1. The User acknowledges that he or she may not use their Account for proliferation finance, money laundering or terrorist financing activities as contemplated by Money Laundering and Proceeds of Crime Amendment Act, 2018 
2. The User acknowledges that ZiTenga is obligated to report transactions to the Financial Intelligence Unit that is deemed to be suspicious. 
3. The User acknowledges that in certain circumstances, enhanced due diligence measures may be applied, meaning that further information may be required in connection with an intended transaction or the parties to a transaction. In the event that inadequate or unsatisfactory information is provided, ZiTenga may decline to process/ give effect to the intended transaction. In order to ensure the proper operation of the Unit, the Director-General may obtain the requisite information from a variety of sources, such as financial institutions, non-financial businesses, law enforcement agencies, competent supervisors, public authorities, companies, trust trustees, and private voluntary organisations.  
4. The Unit maintains the confidentiality of any information that is provided to it or collected by employees, inspectors, or agents in accordance with this Act. Disclosure is permissible solely during their functions, legal proceedings, court orders, prosecutions, or when mandated by law or the Act. 
5. The User acknowledges that it cannot process/give effect to transactions involving persons who are placed on the United Nations Targeted Financial Sanctions List or who are Politically Exposed Persons.  
6. The User acknowledges that Bongani Ventures may from time-to-time report transactional data of its users to the FIC. 

1. gain access to anyone’s Bongani Ventures account other than your own; 
2. grant access to your Bongani Ventures account to any other person without obtaining prior written approval from Bongani Ventures; 
3. publish, send, submit or display any information or engage in any conduct that is unlawful, discriminatory, harassing, defamatory, threatening, offensive, or otherwise objectionable; 
4. display, upload or transmit material that encourages conduct that may constitute a criminal offence, result in civil liability or otherwise violate or breach any applicable laws, regulations or code of practice; 
5. engage in any activity that involves facilitating or supporting criminal activity of any kind, including but not limited to, money laundering, terrorist financing, illegal gambling operations or malicious hacking; 
6. engage in transactions involving stolen goods or from the proceeds of a crime; 
7. interfere or violate the legal rights (such as rights of privacy and publicity) of others or violate others use or enjoyment of the Website; 
8. violate any applicable laws or regulations; 
9. use the Website or links on the Website in any manner that could interfere with, disrupt, negatively affect or inhibit other Users from using the Website or links on the Website or that could damage, disable, overburden or impair the functioning of the Website or our servers or any networks connected to any of our servers in any manner; 
10. create a false identity for the purpose of misleading others or fraudulently or otherwise misrepresent yourself to be another person or a representative of another entity including, but not limited to, an authorized User of the Website or a Bongani Ventures representative, or fraudulently or otherwise misrepresent that you have an affiliation with a person, entity or group; 
11. mislead or deceive us, our representatives and any third-parties who may rely on the information provided by you, by providing inaccurate or false information, which includes omissions of information; 
12. disguise the origin of any material transmitted through the services provided by the Website, whether by forging message/packet headers or otherwise manipulating normal identification information; 
13. violate, infringe or misappropriate any intellectual or industrial property right of any person, such as copyright, trademarks, patents, or trade secrets, or other proprietary rights of any party, or commit a delictual act; 
14. upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property; 
15. send, upload, display or disseminate or otherwise make available material containing or associated with spam, junk mail, advertising for pyramid schemes, chain letters, virus warnings (without first confirming the authenticity of the warning), or any other form of unauthorized advertising or promotional material; 
16. access any content, area or functionality of the Website that you are prohibited or restricted from accessing or attempt to bypass or circumvent measures employed to prevent or limit your access to any content, area or functionality of the Website; 
17. obtain unauthorized access to or interfere with the performance of the servers which host the Website or provide the services on the Website or any servers on any associated networks or otherwise fail to comply with any policies or procedures relating to the use of those servers; 
18. attempt to gain unauthorized access to any services or products, other accounts, computer systems, or networks connected to any of our servers through hacking, password mining, or any other means; 
19. obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website or its services; 
20. harvest or otherwise collect, whether aggregated or otherwise, data about others including email addresses and/or distribute or sell such data in any manner; 
21. use any part of the Website other than for its intended purpose; or 
22. use the Website to engage in or promote any activity that violates these Terms. 

1. the balances in your Account are below the Minimum Closure Amount; and  
2. no transactions have taken place in your Account for a period of at least 30 days.  

1. you will have no further access to it; 
2. We will be under no obligation to notify you of, or provide to you, any cryptocurrency sent to any receive address associated with your Account; and 
3. Bongani Ventures reserves the right (but has no obligation) to delete all of your information and account data stored on our servers, and also reserves the right to retain any information that is required for legal or operational reasons. 

1. we reasonably suspect your Account is the subject of an operational or other error, in which case we may be required to suspend access to your account until such time as the error is rectified; 
2. we reasonably suspect your Account has been or is being used in relation to any unlawful, fraudulent or breach of the Acceptable Use Policy found in clause 13.1, or in breach of these Terms; 
3. we reasonably suspect you or your Account is or has been associated with, or poses a high risk of, money laundering, financing of terrorism, fraud, or any other financial crime; 
4. we reasonably suspect you of taking any action that Bongani Ventures considers to be a circumvention of our controls, including but not limited to opening multiple Accounts; 
5. we reasonably suspect your involvement in any attempt to gain unauthorised access to any Account; 
6. your Account is or appears to be the subject of any legal, regulatory or government process and/or we, in our sole discretion, consider there to be a heightened risk of legal or regulatory non-compliance associated with your Account; 
7. we are compelled to do so by a prima facie valid subpoena, court order, or other binding order of a government or regulatory authority; or 
8. we reasonably conclude that you, or any person or geography with whom you transact, are / is the subject of any governmental sanctions. 

1. Should we receive legal documentation confirming your death or any other information leading us to believe that you have died, we reserve the right to restrict or suspend your Account for security purposes and, during this time, for no transactions to be completed until such time as:  
   1. we receive instructions from your designated executor / fiduciary; or  
   2. we receive proof in a form satisfactory to us that you have not in fact died.  
2. If we have reason to believe you may have died but we do not have proof of your death in a form satisfactory to us, you authorize us to make all inquiries as may be necessary, whether directly or through third parties, in order to ascertain whether or not you have died. Upon receipt by us of proof satisfactory to us that you have died, the executor / fiduciary that you have designated in a valid Will or similar testamentary document may instruct us in writing to:  
   1. sell the applicable cryptocurrency for Local Currency and withdraw that Local Currency to a bank account nominated in writing by the executor / fiduciary; or  
   2. transfer the applicable cryptocurrency to another cryptocurrency wallet nominated in writing by the executor / fiduciary.   
3. If you have not designated an executor / fiduciary, then we reserve the right to treat as your executor / fiduciary any person who is entitled to inherit your Account under applicable law. Bongani Ventures reserves the right to demand all documentation that we, in our sole and absolute discretion, may deem necessary or appropriate to satisfy ourselves as to the identity and authenticity of such person, including (but not limited to) an order designating an executor / fiduciary from a court having competent jurisdiction over your estate. In the event that we determine, in our sole and absolute discretion, that there is uncertainty regarding the validity of the executor / fiduciary designation, then we reserve the right to require an order resolving such an issue from a court of competent jurisdiction before taking any action relating to your Account. 

1. you are in or under the control of, or resident of, any country subject to United States embargo, UN sanctions, the HM Treasury financial sanctions regime, or if you are on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Commerce Department’s Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime; or 
2. you intend to supply any acquired or stored cryptocurrency, or transact with people or businesses operating in any country subject to United States embargo or HM Treasury’s financial sanctions regime, or to a person on the Specially Designated Nationals List, Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime. 

1. Bongani Ventures sharing this data with third-parties; and  
2. your personal information being processed in accordance with Bongani Ventures Privacy and Cookie Policy.  

1. any warranty with respect to the content, information, data, services, availability, uninterrupted access, or services or products provided through or in connection with the Website;  
2. any warranties that the Website or the server that makes it available are free of viruses, worms, Trojan horses or other harmful components;  
3. any warranties that the Website, its content and any services or products provided through it are error-free or that defects in the Website, its content or such services or products will be corrected;  
4. any warranties of title or implied warranties of merchantability or fitness for a particular purpose;  
5. any warranties that the Website will be compatible with your computer or other electronic equipment; and  
6. any warranties of non-infringement. 

1. any loss, liability, cost, expense or damage suffered or incurred arising out of or in connection with any access to or use of the Website or the Website Content; 
2. any reliance on, or decision made on the basis of, information or material shown on or omitted from the Website; 
3. any representation or otherwise in respect of the existence or availability of any job, vacancy, assignment or other engagement or appointment advertised on the Website (if any) and any representation or otherwise that we have or will ask for a candidate’s information, will or have asked to interview or hire a candidate, or that any candidates will meet our needs; 
4. any reliance based on any representations made by anyone pretending to be representing Bongani Ventures; should this come to your attention, please report them to Bongani Ventures immediately; 
5. any matter affecting the Website or any of its content caused by circumstances beyond our reasonable control; 
6. the performance of the Website and any fault, delays, interruptions or lack of availability of the Website and any of the services or products provided through the Website, which may occur due to increased usage of the Website, intermittent failures of the Website or the need for repairs, maintenance or the introduction of new facilities, products or services; and 
7. any information or material on any website operated by a third-party which may be accessed from the Website. 

1. the use or performance of the Website;  
2. any provision of or failure to provide the Website or its services (including without limitation any links on the Website);  
3. any information available from the Website;  
4. any conduct or content of any third-party;  
5. unauthorized access, use or alteration of the transmission of data or content to or from us; or  
6. the failure to receive in any way the transmission of any data, content, funds or property from you. In no circumstances will the aggregate liability of the Bongani Ventures team arising under these terms exceed US$10.00.  

1. your access to or use of the Website, products or services;  
2. your User Content;  
3. any Feedback you provide; or  
4. your violation of these Terms. 

1. Disputes and complaints should be addressed to: customerservice@zitenga.com 
2. In your email to the aforementioned address, your email must include: 
   1. Particulars about the complainant, including: 
      1. Your name; 
      2. Email address / username; 
      3. Physical address; 
      4. Identity Number and; 
      5. Telephone number. 
   2. The nature of the complaint, including: 
      1. The particulars of the complaint; 
      2. the date it occurred; 
      3. the reason for the complaint;  
      4. any loss/injury suffered as a result; and 
      5. what you would like to be done about it, which may include the relief sought. 
3. Once Bongani Ventures has received your email, we will reply by acknowledging your email. This shall take place within seven days.  
4. We may require additional information in order to process your complaint. This shall be communicated to you as needed. 
5. Bongani Ventures shall keep you informed on the progress of the complaint, including: 
   1. The particulars of the person handling the complaint; 
   2. The progress of the complaint; 
   3. The outcome or decision reached;  

1. by hand will be deemed to have been received on the date of delivery; and 
2. by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS SENT BY YOU MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.   
3.   
4.   
5.   

1. Zitenga SA (Pty) Ltd (“ZiTenga”, “us”, “we” or “our”); and 
2. Every person using the Website from South Africa or is purchasing Tokens from South African bank accounts (“user”, “you” or ”your”). 

1. purchase various digital assets (“Tokens”), which may include  Crypto Assets as defined by the FSCA from time to time;  
2. transfer Tokens to a digital wallet; 
3. sell Tokens. 

1. verifying the identity of the client; 
2. conducting enhanced due diligence on certain classes of persons; 
3. upholding sanctions against prohibited persons and entities identified by the Security Council of the United Nations; 
4. vigilance and reporting against suspected terrorist, proliferation and criminal financing; 
5. vigilance and reporting against suspected money laundering activities; and 
6. retention of clients’ records. 

1. provide a valid email address; 
2. provide a valid cell phone number;  
3. provide a password subject to certain complexity requirements; and  
4. provide certain information and personal details to verify your identity.  

1. be used for personal use only;  
2. be securely stored, and 
3. not be disclosed by you to any third party. 

1. to in any way cause damage to ZiTenga, the Website or to other Users;  
2. to engage in conduct that is unlawful or for fraudulent purposes; 
3. that is in any way a breach of any law or regulation; 
4. that transmits unauthorized advertising or promotional material; 
5. to accesses anyone else’s data or accounts other than your own;to perform a Denial of Service or Distributed Denial of Service attack against the ZiTenga website. 

1. our Facebook group, 
2. our Twitter page, 
3. our LinkedIn page, 
4. our WhatsApp groups, 
5. our Telegram groups, 
6. our Instagram groups, and 
7. other platforms. 

1. Discontinuation of the use of the ZiTenga Website and Account; 
2. Report your activities to the relevant authorities; and 
3. Legal action against you. 

1. InstantEFT 
2. Crypto Asset payments, including amongst others, Bitcoin and Ethereum. 

1. you may only make a payment from a Supported Deposit Method held in your own name;  
2. You must not allow any third party to make a payment on your behalf; 
3. You must not use cash or cheque deposits as payment. ZiTenga reserves the right to refuse any payment made by cash or cheque that is deposited into its banking accounts. 

1. maintaining adequate security and control over your Account. This includes keeping your username and password that is associated with your Account confidential;   
2. enabling any additional security features available to you such as two factor authentication; 
3. keeping your contact details up to date so that you can receive any notices or alerts we may send to you in relation to security; 
4. maintaining security and control over the email mailbox, phone and two-factor authentication applications or devices associated with your Account; 
5. maintaining adequate security on your devices against viruses, trojans, worms, remote access attacks and other related cyber-security threats that can compromise data on your devices; and 
6. accessing the website through secure networks. 

1. there is an inherent risk with cryptocurrency, blockchain and other Crypto Assets; 
2. the products are financial products and not consumer goods; 
3. no warranty is made regarding the future: value; demand for; desirability of; or suitability of – any product sold on the Website; 

1. The User acknowledges that he or she may not use their Account for proliferation finance, money laundering or terrorist financing activities as contemplated by FICA. 
2. The User acknowledges that ZiTenga is obligated to report transactions to the FIC that is deemed to be suspicious. 
3. The User acknowledges that in certain circumstances, enhanced due diligence measures may be applied, meaning that further information may be required in connection with an intended transaction or the parties to a transaction. In the event that inadequate or unsatisfactory information is provided, ZiTenga may decline to process/ give effect to the intended transaction. 
4. The User acknowledges that it cannot process/give effect to transactions involving persons who are placed on the United Nations Targeted Financial Sanctions List or who are Politically Exposed Persons.  
5. The User acknowledges that ZiTenga may from time to time report transactional data of its users to the FIC. 

1. gain access to anyone’s ZiTenga account other than your own; 
2. grant access to your ZiTenga account to any other person without obtaining prior written approval from ZiTenga; 
3. publish, send, submit or display any information or engage in any conduct that is unlawful, discriminatory, harassing, defamatory, threatening, offensive, or otherwise objectionable; 
4. display, upload or transmit material that encourages conduct that may constitute a criminal offence, result in civil liability or otherwise violate or breach any applicable laws, regulations or code of practice; 
5. engage in any activity that involves facilitating or supporting criminal activity of any kind, including but not limited to, money laundering, terrorist financing, illegal gambling operations or malicious hacking; 
6. engage in transactions involving stolen goods or from the proceeds of a crime; 
7. interfere or violate the legal rights (such as rights of privacy and publicity) of others or violate others use or enjoyment of the Website; 
8. violate any applicable laws or regulations; 
9. use the Website or links on the Website in any manner that could interfere with, disrupt, negatively affect or inhibit other Users from using the Website or links on the Website or that could damage, disable, overburden or impair the functioning of the Website or our servers or any networks connected to any of our servers in any manner; 
10. create a false identity for the purpose of misleading others or fraudulently or otherwise misrepresent yourself to be another person or a representative of another entity including, but not limited to, an authorized User of the Website or a ZiTenga representative, or fraudulently or otherwise misrepresent that you have an affiliation with a person, entity or group; 
11. mislead or deceive us, our representatives and any third-parties who may rely on the information provided by you, by providing inaccurate or false information, which includes omissions of information; 
12. disguise the origin of any material transmitted through the services provided by the Website, whether by forging message/packet headers or otherwise manipulating normal identification information; 
13. violate, infringe or misappropriate any intellectual or industrial property right of any person, such as copyright, trademarks, patents, or trade secrets, or other proprietary rights of any party, or commit a delictual act; 
14. upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property; 
15. send, upload, display or disseminate or otherwise make available material containing or associated with spam, junk mail, advertising for pyramid schemes, chain letters, virus warnings (without first confirming the authenticity of the warning), or any other form of unauthorized advertising or promotional material; 
16. access any content, area or functionality of the Website that you are prohibited or restricted from accessing or attempt to bypass or circumvent measures employed to prevent or limit your access to any content, area or functionality of the Website; 
17. obtain unauthorized access to or interfere with the performance of the servers which host the Website or provide the services on the Website or any servers on any associated networks or otherwise fail to comply with any policies or procedures relating to the use of those servers; 
18. attempt to gain unauthorized access to any services or products, other accounts, computer systems, or networks connected to any of our servers through hacking, password mining, or any other means; 
19. obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website or its services; 
20. harvest or otherwise collect, whether aggregated or otherwise, data about others including email addresses and/or distribute or sell such data in any manner; 
21. use any part of the Website other than for its intended purpose; or 
22. use the Website to engage in or promote any activity that violates these Terms. 

1. the balances in your Account are below the Minimum Closure Amount; and  
2. no transactions have taken place in your Account for a period of at least 30 days.  

1. you will have no further access to it; 
2. We will be under no obligation to notify you of, or provide to you, any cryptocurrency sent to any receive address associated with your Account; and 
3. ZiTenga reserves the right (but has no obligation) to delete all of your information and account data stored on our servers, and also reserves the right to retain any information that is required for legal or operational reasons. 

1. we reasonably suspect your Account is the subject of an operational or other error, in which case we may be required to suspend access to your account until such time as the error is rectified; 
2. we reasonably suspect your Account has been or is being used in relation to any unlawful, fraudulent or breach of the Acceptable Use Policy found in clause 15.1, or in breach of these Terms; 
3. we reasonably suspect you or your Account is or has been associated with, or poses a high risk of, money laundering, financing of terrorism, fraud, or any other financial crime; 
4. we reasonably suspect you of taking any action that ZiTenga considers to be a circumvention of our controls, including but not limited to opening multiple Accounts; 
5. we reasonably suspect your involvement in any attempt to gain unauthorised access to any Account; 
6. your Account is or appears to be the subject of any legal, regulatory or government process and/or we, in our sole discretion, consider there to be a heightened risk of legal or regulatory non-compliance associated with your Account; 
7. we are compelled to do so by a prima facie valid subpoena, court order, or other binding order of a government or regulatory authority; or 
8. we reasonably conclude that you, or any person or geography with whom you transact, are / is the subject of any governmental sanctions. 

1.  Should we receive legal documentation confirming your death or any other information leading us to believe that you have died, we reserve the right to restrict or suspend your Account for security purposes and, during this time, for no transactions to be completed until such time as:  
   1. we receive instructions from your designated executor / fiduciary; or  
   2. we receive proof in a form satisfactory to us that you have not in fact died.  
2. If we have reason to believe you may have died but we do not have proof of your death in a form satisfactory to us, you authorize us to make all inquiries as may be necessary, whether directly or through third parties, in order to ascertain whether or not you have died. Upon receipt by us of proof satisfactory to us that you have died, the executor / fiduciary that you have designated in a valid Will or similar testamentary document may instruct us in writing to:  
   1. sell the applicable cryptocurrency for Local Currency and withdraw that Local Currency to a bank account nominated in writing by the executor / fiduciary; or  
   2. transfer the applicable cryptocurrency to another cryptocurrency wallet nominated in writing by the executor / fiduciary.   
3. If you have not designated an executor / fiduciary, then we reserve the right to treat as your executor / fiduciary any person who is entitled to inherit your Account under applicable law. ZiTenga reserves the right to demand all documentation that we, in our sole and absolute discretion, may deem necessary or appropriate in order to satisfy ourselves as to the identity and authenticity of such person, including (but not limited to) an order designating an executor / fiduciary from a court having competent jurisdiction over your estate. In the event that we determine, in our sole and absolute discretion, that there is uncertainty regarding the validity of the executor / fiduciary designation, then we reserve the right to require an order resolving such an issue from a court of competent jurisdiction before taking any action relating to your Account. 

1. you are in or under the control of, or resident of, any country subject to United States embargo, UN sanctions, the HM Treasury financial sanctions regime, or if you are on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Commerce Department’s Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime; or 
2. you intend to supply any acquired or stored cryptocurrency, or transact with people or businesses operating in any country subject to United States embargo or HM Treasury’s financial sanctions regime, or to a person on the Specially Designated Nationals List, Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime. 

1. ZiTenga sharing this data with third-parties; and  
2. your personal information being processed in accordance with ZiTenga’s Privacy and Cookie Policy.  

1. any warranty with respect to the content, information, data, services, availability, uninterrupted access, or services or products provided through or in connection with the Website;  
2. any warranties that the Website or the server that makes it available are free of viruses, worms, Trojan horses or other harmful components;  
3. any warranties that the Website, its content and any services or products provided through it are error-free or that defects in the Website, its content or such services or products will be corrected;  
4. any warranties of title or implied warranties of merchantability or fitness for a particular purpose;  
5. any warranties that the Website will be compatible with your computer or other electronic equipment; and  
6. any warranties of non-infringement. 

1. any loss, liability, cost, expense or damage suffered or incurred arising out of or in connection with any access to or use of the Website or the Website Content; 
2. any reliance on, or decision made on the basis of, information or material shown on or omitted from the Website; 
3. any representation or otherwise in respect of the existence or availability of any job, vacancy, assignment or other engagement or appointment advertised on the Website (if any) and any representation or otherwise that we have or will ask for a candidate’s information, will or have asked to interview or hire a candidate, or that any candidates will meet our needs; 
4. any reliance based on any representations made by anyone pretending to be representing ZiTenga; should this come to your attention, please report them to ZiTenga immediately; 
5. any matter affecting the Website or any of its content caused by circumstances beyond our reasonable control; 
6. the performance of the Website and any fault, delays, interruptions or lack of availability of the Website and any of the services or products provided through the Website, which may occur due to increased usage of the Website, intermittent failures of the Website or the need for repairs, maintenance or the introduction of new facilities, products or services; and 
7. any information or material on any website operated by a third-party which may be accessed from the Website. 

1. the use or performance of the Website;  
2. any provision of or failure to provide the Website or its services (including without limitation any links on the Website);  
3. any information available from the Website;  
4. any conduct or content of any third-party;  
5. unauthorized access, use or alteration of the transmission of data or content to or from us; or  
6. the failure to receive in any way the transmission of any data, content, funds or property from you. In no circumstances will the aggregate liability of the ZiTenga team arising under these terms exceed US$10.00.  

1. your access to or use of the Website, products or services;  
2. your User Content;  
3. any Feedback you provide; or  
4. your violation of these Terms. 

1. Disputes and complaints should be addressed to: customerservice@zitenga.com 
2. In your email to the aforementioned address, your email must include: 
   1. Particulars about the complainant, including: 
      1. Name; 
      2. Physical address; 
      3. Identity Number and; 
      4. Telephone number. 
   2. The nature of the complaint, including: 
      1. The particulars of the complaint; 
      2. the date it occurred; 
      3. the reason for the complaint;  
      4. any loss/injury suffered as a result; and 
      5. what you would like to be done about it, which may include the relief sought. 
3. Once ZiTenga has received your email, we will reply by acknowledging your email. This shall take place within seven days.  
4. We may require additional information in order to process your complaint. This shall be communicated to you as needed. 
5. ZiTenga shall keep you informed on the progress of the complaint, including: 
   1. The particulars of the person handling the complaint; 
   2. The progress of the complaint; 
   3. The outcome or decision reached;  
6. Should the complaint/dispute not be resolved satisfactorily within six weeks from the date of receipt, you have the right to refer the matter to the Office of the Ombud for Financial Services Providers (“FAIS Ombud” or “Ombud”). The Ombud may be reached at: 

Physical Address:     Menlyn Central Towers Tel:         012 762 5000 

1. A dispute may only be submitted to the Ombud: 
   1. Only after reasonable endeavours to resolve the complaint has been made;  
   2. Only after six weeks from the date of receipt of the complaint; 
   3. But within six months from the date of receipt of the complaint; and 
   4. Must not relate to the financial performance of the financial product. 
2.   

1. by hand will be deemed to have been received on the date of delivery; and 
2. by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS SENT BY YOU MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.   
3.   
4.   
5.   

1.  (“Preslin”, ”Preslin Holdings LLC”, “us”, “we” or “our”). Preslin assumes responsibility for and behalf of www.zitenga.com (“the Website”); and 
2. The User, (“you”, ”your” or “user”) Every person using the Website from Zimbabwe or . For International Users, the legal relationship that arises from their use of the Website is with Preslin. 

1. Affiliates means any of the companies associated with the Website which includes, Preslin Holdings LLC, Bongani Ventures (PVT) Ltd (“Bongani Ventures”) and ZiTenga SA (PTY) Ltd (“ZiTenga”). 
2. Terms means the applicable Terms and Conditions together with the Privacy Policy. 
3. Terms and Conditions means these terms and conditions found in this document as it applies to International Users.  
4. Cryptocurrencies are a digital currency class that does not possess the legal status of currency or money but can be accepted by natural and legal persons as a means of exchange and can be transferred, stored, and traded electronically  
5. Token is an asset that represents ownership or value of a Virtual Asset; 
6. Virtual Asset is a digital representation of value that can be digitally traded or transferred and can be used for payment. It includes a digital representation of value that functions as a medium of exchange, a unit of account, and/or a store of value. 
7. Wallet is an online service that is used to store virtual assets. Transfers to and from the wallet can be used to make payments. 
8. Public Key are digital signatures used to provide proof of ownership and create a public address 
9. Private Key is a secure code that enables the holder to make cryptocurrency transactions and prove ownership of their holdings. 

1. purchase various digital assets (“Tokens”),;  
2. transfer Tokens to a digital wallet; 
3. sell Tokens. 

1. For more information consult the Privacy and Cookie Policy.   

1. provide a valid email address; 
2. provide a valid cell phone number;  
3. provide a password subject to certain complexity requirements; and  
4. provide certain information and personal details to verify your identity.  

1. be used for personal use only;  
2. be securely stored, and 
3. not be disclosed by you to any third party. 

1. to in any way cause damage to any of our Affiliates, the Website or to other Users;  
2. to engage in conduct that is unlawful or for fraudulent purposes; 
3. conduct that is in any way a breach of any law or regulation; 
4. that transmits unauthorized advertising or promotional material; 
5. to accesses anyone else’s data or accounts other than your own; or 
6. to perform a Denial of Service or Distributed Denial of Service attack against our website. 

1. our Facebook group, 
2. our Twitter page, 
3. our LinkedIn page, 
4. our WhatsApp groups, 
5. our Telegram groups, 
6. our Instagram groups, and 
7. any other platform that we or our affiliates may use. 

1. Discontinuation of the use of the Website and Account; 
2. Report your activities to the relevant authorities; and 
3. Legal action against you. 

1. InstantEFT; and 
2. Crypto Asset payments, including amongst others, Bitcoin and Ethereum. 

1. you may only make a payment from a Supported Deposit Method held in your own name;  
2. You must not allow any third party to make a payment on your behalf; and 
3. You must not use cash or cheque deposits as payment. We reserve the right to refuse any payment made by cash or cheque that is deposited into its banking accounts. 

1. maintaining adequate security and control over your Account. This includes keeping your username and password that is associated with your Account confidential;   
2. enabling any additional security features available to you such as two factor authentication; 
3. keeping your contact details up to date so that you can receive any notices or alerts we may send to you in relation to security; 
4. maintaining security and control over the email mailbox, phone and two-factor authentication applications or devices associated with your Account; 
5. maintaining adequate security on your devices against viruses, trojans, worms, remote access attacks and other related cyber-security threats that can compromise data on your devices; and 
6. accessing the website through secure networks. 

1. there is an inherent risk with cryptocurrency, blockchain and other Crypto Assets; 
2. the products are financial products and not consumer goods; 
3. no warranty is made regarding the future: value; demand for; desirability of; or suitability of – any product sold on the Website; 

1. The User acknowledges that in certain circumstances, enhanced due diligence measures may be applied, meaning that further information may be required in connection with an intended transaction or the parties to a transaction. In the event that inadequate or unsatisfactory information is provided, we may decline to process/ give effect to the intended transaction.  
2. The User acknowledges that it cannot process/give effect to transactions involving persons who are placed on the United Nations Targeted Financial Sanctions List or who are Politically Exposed Persons.  
3. The User acknowledges that we may from time-to-time report transactional data of its users to law enforcement authorities. 

1. gain access to anyone’s User account other than your own; 
2. grant access to your User account to any other person without obtaining prior written approval from us; 
3. publish, send, submit or display any information or engage in any conduct that is unlawful, discriminatory, harassing, defamatory, threatening, offensive, or otherwise objectionable; 
4. display, upload or transmit material that encourages conduct that may constitute a criminal offence, result in civil liability or otherwise violate or breach any applicable laws, regulations or code of practice; 
5. engage in any activity that involves facilitating or supporting criminal activity of any kind, including but not limited to, money laundering, terrorist financing, illegal gambling operations or malicious hacking; 
6. engage in transactions involving stolen goods or from the proceeds of a crime; 
7. interfere or violate the legal rights (such as rights of privacy and publicity) of others or violate others use or enjoyment of the Website; 
8. violate any applicable laws or regulations; 
9. use the Website or links on the Website in any manner that could interfere with, disrupt, negatively affect or inhibit other Users from using the Website or links on the Website or that could damage, disable, overburden or impair the functioning of the Website or our servers or any networks connected to any of our servers in any manner; 
10. create a false identity for the purpose of misleading others or fraudulently or otherwise misrepresent yourself to be another person or a representative of another entity including, but not limited to, an authorized User of the Website or one of our representatives, or fraudulently or otherwise misrepresent that you have an affiliation with a person, entity or group; 
11. mislead or deceive us, our representatives and any third-parties who may rely on the information provided by you, by providing inaccurate or false information, which includes omissions of information; 
12. disguise the origin of any material transmitted through the services provided by the Website, whether by forging message/packet headers or otherwise manipulating normal identification information; 
13. violate, infringe or misappropriate any intellectual or industrial property right of any person, such as copyright, trademarks, patents, or trade secrets, or other proprietary rights of any party, or commit a delictual act; 
14. upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property; 
15. send, upload, display or disseminate or otherwise make available material containing or associated with spam, junk mail, advertising for pyramid schemes, chain letters, virus warnings (without first confirming the authenticity of the warning), or any other form of unauthorized advertising or promotional material; 
16. access any content, area or functionality of the Website that you are prohibited or restricted from accessing or attempt to bypass or circumvent measures employed to prevent or limit your access to any content, area or functionality of the Website; 
17. obtain unauthorized access to or interfere with the performance of the servers which host the Website or provide the services on the Website or any servers on any associated networks or otherwise fail to comply with any policies or procedures relating to the use of those servers; 
18. attempt to gain unauthorized access to any services or products, other accounts, computer systems, or networks connected to any of our servers through hacking, password mining, or any other means; 
19. obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website or its services; 
20. harvest or otherwise collect, whether aggregated or otherwise, data about others including email addresses and/or distribute or sell such data in any manner; 
21. use any part of the Website other than for its intended purpose; or 
22. use the Website to engage in or promote any activity that violates these Terms. 

1. the balances in your Account are below the Minimum Closure Amount; and  
2. no transactions have taken place in your Account for a period of at least 30 days.  

1. you will have no further access to it; 
2. We will be under no obligation to notify you of, or provide to you, any cryptocurrency sent to any receive address associated with your Account; and 
3. We reserve the right (but has no obligation) to delete all of your information and account data stored on our servers, and also reserves the right to retain any information that is required for legal or operational reasons. 

1. we reasonably suspect your Account is the subject of an operational or other error, in which case we may be required to suspend access to your account until such time as the error is rectified; 
2. we reasonably suspect your Account has been or is being used in relation to any unlawful, fraudulent or breach of the Acceptable Use Policy found in clause 13.1, or in breach of these Terms; 
3. we reasonably suspect you or your Account is or has been associated with, or poses a high risk of, money laundering, financing of terrorism, fraud, or any other financial crime; 
4. we reasonably suspect you of taking any action that we consider to be a circumvention of our controls, including but not limited to opening multiple Accounts; 
5. we reasonably suspect your involvement in any attempt to gain unauthorised access to any Account; 
6. your Account is or appears to be the subject of any legal, regulatory or government process and/or we, in our sole discretion, consider there to be a heightened risk of legal or regulatory non-compliance associated with your Account; 
7. we are compelled to do so by a prima facie valid subpoena, court order, or other binding order of a government or regulatory authority; or 
8. we reasonably conclude that you, or any person or geography with whom you transact, are / is the subject of any governmental sanctions. 

1. Should we receive legal documentation confirming your death or any other information leading us to believe that you have died, we reserve the right to restrict or suspend your Account for security purposes and, during this time, for no transactions to be completed until such time as:  
   1. we receive instructions from your designated executor / fiduciary; or  
   2. we receive proof in a form satisfactory to us that you have not in fact died.  
2. If we have reason to believe you may have died but we do not have proof of your death in a form satisfactory to us, you authorize us to make all inquiries as may be necessary, whether directly or through third parties, in order to ascertain whether or not you have died. Upon receipt by us of proof satisfactory to us that you have died, the executor / fiduciary that you have designated in a valid Will or similar testamentary document may instruct us in writing to:  
   1. sell the applicable cryptocurrency for Local Currency and withdraw that Local Currency to a bank account nominated in writing by the executor / fiduciary; or  
   2. transfer the applicable cryptocurrency to another cryptocurrency wallet nominated in writing by the executor / fiduciary.   
3. If you have not designated an executor / fiduciary, then we reserve the right to treat as your executor / fiduciary any person who is entitled to inherit your Account under applicable law. We reserve the right to demand all documentation that we, in our sole and absolute discretion, may deem necessary or appropriate to satisfy ourselves as to the identity and authenticity of such person, including (but not limited to) an order designating an executor / fiduciary from a court having competent jurisdiction over your estate. In the event that we determine, in our sole and absolute discretion, that there is uncertainty regarding the validity of the executor / fiduciary designation, then we reserve the right to require an order resolving such an issue from a court of competent jurisdiction before taking any action relating to your Account. 

1. you are in or under the control of, or resident of, any country subject to United States embargo, UN sanctions, the HM Treasury financial sanctions regime, or if you are on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Commerce Department’s Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime; or 
2. you intend to supply any acquired or stored cryptocurrency, or transact with people or businesses operating in any country subject to United States embargo or HM Treasury’s financial sanctions regime, or to a person on the Specially Designated Nationals List, Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime. 

1. Us sharing this data with third-parties; and  
2. your personal information being processed in accordance with our Privacy and Cookie Policy.  

1. any warranty with respect to the content, information, data, services, availability, uninterrupted access, or services or products provided through or in connection with the Website;  
2. any warranties that the Website or the server that makes it available are free of viruses, worms, Trojan horses or other harmful components;  
3. any warranties that the Website, its content and any services or products provided through it are error-free or that defects in the Website, its content or such services or products will be corrected;  
4. any warranties of title or implied warranties of merchantability or fitness for a particular purpose;  
5. any warranties that the Website will be compatible with your computer or other electronic equipment; and  
6. any warranties of non-infringement. 

1. any loss, liability, cost, expense or damage suffered or incurred arising out of or in connection with any access to or use of the Website or the Website Content; 
2. any reliance on, or decision made on the basis of, information or material shown on or omitted from the Website; 
3. any representation or otherwise in respect of the existence or availability of any job, vacancy, assignment or other engagement or appointment advertised on the Website (if any) and any representation or otherwise that we have or will ask for a candidate’s information, will or have asked to interview or hire a candidate, or that any candidates will meet our needs; 
4. any reliance based on any representations made by anyone pretending to be representing us; should this come to your attention, please report them to us immediately; 
5. any matter affecting the Website or any of its content caused by circumstances beyond our reasonable control; 
6. the performance of the Website and any fault, delays, interruptions or lack of availability of the Website and any of the services or products provided through the Website, which may occur due to increased usage of the Website, intermittent failures of the Website or the need for repairs, maintenance or the introduction of new facilities, products or services; and 
7. any information or material on any website operated by a third-party which may be accessed from the Website. 

1. the use or performance of the Website;  
2. any provision of or failure to provide the Website or its services (including without limitation any links on the Website);  
3. any information available from the Website;  
4. any conduct or content of any third-party;  
5. unauthorized access, use or alteration of the transmission of data or content to or from us; or  
6. the failure to receive in any way the transmission of any data, content, funds or property from you. In no circumstances will the aggregate liability to us arising under these terms exceed US$10.00.  

1. your access to or use of the Website, products or services;  
2. your User Content;  
3. any Feedback you provide; or  
4. your violation of these Terms. 

1. Disputes and complaints should be addressed to: customerservice@zitenga.com 
2. In your email to the aforementioned address, your email must include: 
   1. Particulars about the complainant, including: 
      1. Your name; 
      2. Email address / username; 
      3. Physical address; 
      4. Identity Number and; 
      5. Telephone number. 
   2. The nature of the complaint, including: 
      1. The particulars of the complaint; 
      2. the date it occurred; 
      3. the reason for the complaint;  
      4. any loss/injury suffered as a result; and 
      5. what you would like to be done about it, which may include the relief sought. 
3. Once we have received your email, we will reply by acknowledging your email. This shall take place within seven days.  
4. We may require additional information in order to process your complaint. This shall be communicated to you as needed. 
5. We shall keep you informed on the progress of the complaint, including: 
   1. The particulars of the person handling the complaint; 
   2. The progress of the complaint; 
   3. The outcome or decision reached;  

1. Submission of Claims: Each party shall submit a written statement of their claims, defenses, and supporting evidence. 
2. Hearings: The arbitrator may, at their discretion, conduct hearings to hear oral arguments and examine witnesses. 
3. Evidence: The parties agree to cooperate in good faith to exchange relevant documents and information. 
4. Award: The arbitrator shall issue a written award, including the reasons for the decision, within 60 (sixty) days of the final hearing or submission of evidence, whichever is later. 

1. The Website and its services may rely on third-party service providers, including but not limited to cloud computing services, identity validation services, payment processors, and blockchain networks (“Third-Party Services”). While we strive to work with reputable and reliable providers, we do not have direct control over their operations, systems, or performance. 

1. We commit to conducting reasonable due diligence in selecting Third-Party Services to ensure they meet industry standards for security, reliability, and compliance. However, we cannot guarantee the uninterrupted or error-free performance of these services.  

1. In the event that a failure, interruption, or breach by a Third-Party Service directly impacts your use of the Website or results in loss, damage, or harm to you, we will: 
2. Investigate the Issue: Promptly investigate the cause and extent of the failure in collaboration with the third-party provider. 
3. Mitigate the Impact: Take reasonable steps to mitigate the impact on affected users, including restoring access, recovering lost data, or compensating for losses where applicable. 
4. Communicate Transparently: Notify affected users of the issue, its cause, and the steps being taken to resolve it, within a reasonable timeframe. 
5. Hold Third Parties Accountable: Where the failure is due to negligence, breach of contract, or non-compliance by the third-party provider, we will pursue appropriate remedies, which may include financial compensation, service credits, or termination of the relationship with the provider. 

1. Notwithstanding the above, we shall not be liable for failures caused by factors beyond our reasonable control, including but not limited to: 
   1. Force majeure events (e.g., natural disasters, acts of war, or government actions). 
   2. Failures caused by user actions or omissions. 
   3. Failures inherent to blockchain technology, such as network congestion or protocol-level issues. 

1. If you suffer a loss due to a Third-Party Service failure, you may submit a claim to us for review. We will assess the claim and, where justified, work with the third-party provider to resolve the issue or provide compensation as appropriate. Any compensation provided will be subject to the limitations outlined in these Terms and Conditions. 

1. We require Third-Party Service providers to indemnify us and our users for losses arising from their negligence, breach of contract, or failure to meet industry standards. This indemnification will be passed on to affected users to the extent possible. 

1. We will regularly review and assess the performance of Third-Party Services and take steps to replace providers that consistently fail to meet our standards or cause harm to users. 

1. by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS SENT BY YOU MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.   
2.